Observation

Observations

This is view of Baskin Robbins in Festival mall. 

There are more Malay consumers.

There are more female and the worker is friendly and efficient.

What i have observed :
1. There has some tables for consumers to consume.
2. There should have more workers.
3. The environment is clean and tidy.
4. The lighting is nice and consumers can enjoy.
5. There are more Malay consumers.
6. They are mostly with their family members together.
7. Student is lesser because it is more costly.
8. The consumers come to buy mostly after lunch and dinner.
9. There are more female consumers.
10. The workers are friendly and efficient.